A serious dispute between a vendor and a customer? It does not matter which side of the conflict you represent. If you have already read and analyzed tones of a standard documentation and you still find it difficult to prove that you are right, it is time to contact us. We have an excellent knowledge and huge experience in solving such issues. On your request we can prepare a full report pointing out each standard violation found or proving that the equipment behavior is correct.
Are you a very busy professional? Spending a whole working day in the classroom among other students is definitely not an option for you?
We do understand this. Hence we can design an individual learning program for you. You decide whether you prefer a couple of short sessions scattered throughout a whole week, or maybe you would like our expert to stay in your office for a couple of days, waiting for the appropriate moment to explain even the most complicated technical issues. Simply speaking - you remain a master of your time, you can change the topic or decide to go deeper into details whenever you wish to do so. You can also answer a phone or suspend a session to handle an unexpected situation within your company.
Assesment of Technical Solutions
You have doubts about new investments, architecture modifications or real capabilities of optional features offered by the vendor? Are they really going to ensure your network's long-term competitiveness? We know what one should expect from the vendor. We are the ones that continously track changes and trends in the development of cellular technology, standardisation, telecommunications market and regulatory strategies.
Something goes wrong in your network? All the departments, interconnect and roaming parteners tend to claim that everything is correct on their side and the problem is somewhere else? If so, it is definitely time to call for an independent expert to check all the logs, traces, statistics and configuration files to find out the real source of the problem and to propose short-term remedy and long-term solution.
Troubleshooting – Quick Cases
We know from our experience that majority of troubleshooting cases we analyse are 'quick cases', that should be neither diffucult for us nor expensive for you. It means that if you do not require a full official report, such case can be solved within a couple of days after exchange of several e-mails . We do understand how complicated it could be for you to obtain acceptance and financing to formalize our prospective cooperation. Hence, you can always send us an e-mail with a short description of the problem, relevant traces, statistics, etc. If we classify your problem into 'quick cases' category, we will get down to it immediately. You will pay nothing, provided you allow us to utilise all the supplied data for didactical purposes. Of course, prior to any external usage, we will anonimise your data and ask you for acceptance of the resulting files.